According
to research published by CompTIA, 80% of businesses acknowledge that their
operations are adversely impacted because of a lack of certain skill sets in
their information technology departments.
CompTIA,
the non-profit IT industry association, says in its recent State of the IT
Skills Gap study that a combination of factors such as the changing face of
technology and insufficient training resources are behind the skills gap
problem. These findings come at a time when IT teams are struggling to keep
networks secure from hacker attacks that could potentially put confidential
customer information or classified corporate data into the wrong hands.
In
particular, the CompTIA study shows that companies acknowledge that their IT
professionals are lacking in areas that include, but are not limited to, replacing
equipment nearing the end-of-life stage; data storage, and enhancing network
infrastructure, business continuity and disaster recovery.
According
to the study, participating companies note that the lack of required IT skills
hampers security 31%; customer service and relations 32%; staff productivity
41%; and profitability - 23% of small businesses and 15% of medium- to
large-sized businesses.
Terry
Erdle, executive vice president of skills certification at CompTIA, says the
following in a press release focusing on the study results:
“Millions of businesses are clearly not where they want to be
when it comes to optimizing their utilization of technology and in the skill
levels of their IT staffs. Even modest improvements in these two areas would yield
tremendous benefits in operational efficiencies, business productivity and
economic growth.”
According
to Erdle, an encouraging development is that 57% of businesses plan to deal
with the lack of certain capabilities in their IT departments through training
and refresher courses.
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